Redefining the Frontline of Addiction Treatment.

We replace standard call center scripts with clinical acumen. Integro Group deploys degreed Psychology and Social Work graduates as specialized intake coordinators, transforming your admissions process from a sales function into a clinical intervention.

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The Integro Standard

"In an industry defined by vulnerability, the intake process is the first clinical intervention a patient receives. Standard sales tactics do not just fail here; they cause harm. Integro Group was founded on a singular principle: Clinical Empathy is an Operational Asset. By bridging South African academic talent with US healthcare facilities, we provide a workforce that treats every caller with the dignity of a patient, not the metrics of a lead."

A Workforce Forged in Academic Rigor

The intake specialist is the gatekeeper of recovery. We elevate this role by exclusively staffing undergraduate and postgraduate professionals in the behavioral health sciences.

Unlike generic BPO solutions, our agents possess the theoretical framework to navigate complex psychopathology, resistance, and family dynamics during the initial contact.

  • The Nuance of Addiction: Our staff distinguishes between ambivalence and resistance, utilizing Motivational Interviewing techniques to guide patients toward admission.
  • Clinical Risk Management: Trained to identify suicidality and crisis markers, ensuring high-risk patients are de-escalated and routed to clinical leadership immediately.
  • Professional Continuity: We hire career-focused graduates seeking clinical hours. This results in radically higher retention rates and operational stability compared to the hourly call-center labor market.

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Professional Clinical Career Opportunities

Your degree is not just a certificate; it is a toolkit for crisis intervention. Integro Group offers Psychology and Social Work graduates a rare pathway to international clinical exposure.

As an Intake Coordinator, you are not a telemarketer. You are a Junior Clinician. You will work directly with US-based treatment centers, gaining fluency in the DSM-5, insurance verification, and biopsychosocial assessment protocols.

  • International Exposure: Gain direct experience with the US healthcare system and addiction treatment modalities.
  • Clinical Competency: Build your resume with verified hours in intake assessment and crisis management.
  • Remote Professionalism: Enjoy competitive remuneration while working within a supported, clinically-supervized remote infrastructure.

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